Employer of Record South Africa

Set Up Your Call Centre in South Africa - No Entity Required

We’re your BPO setup partner in South Africa, from recruitment to payroll, operations to compliance.

Why South Africa for BPO Delivery?

South Africa has become a global CX powerhouse for a reason:

Accent-neutral English speakers with high empathy
60%+ operational cost savings vs. UK/US teams
Nearshore time zones to the UK and Europe
Strong infrastructure and digital adoption

But talent is only part of the puzzle.
Getting fully operational, without legal or tax headaches, is the real challenge.

Need a Compliance Checklist?

We’ve got ready-to-share documents for your legal, HR, or procurement team.

"With DNA managing the compliance and employment side, Talent Force Global focused on recruiting and ramping up talent in South Africa. The results were rapid and impressive: from zero to over 60 full-time sales and business development reps in under a year. “DNA allowed us to move fast. We crossed 20 people by Christmas, and now we’re heading toward 70. The client is thrilled, and so are we,” says Ben Tellez, Business Director, Talent Force Global The sales team services a global client base and continues to outperform benchmarks set by their UK and US counterparts."

We Don’t Just Help You Hire; We Help You Build

DNA is your on-the-ground partner for launching or scaling call centre operations in South Africa without setting up your own entity.

01

Talent Sourcing & Recruitment

Custom hiring for CX, sales, tech support, back office, and more.
We recruit to your specs, at scale, and fast.

02

Employer of Record (EOR)

We become the legal employer, so you don’t need to open a company in South Africa.
We handle:

Employment Contracts
Payroll
Taxes (PAYE, UIF, SDL, COIDA)
Benefits and HR compliance

You control your team’s performance; we handle the paperwork.

03

Workplace Setup & Infrastructure Support

From onboarding to termination, we ensure full compliance with South African labour laws.
We provide turnkey facilities – Workspaces, IT Infrastructure, Connectivity, Telephony, Audio-Visual, Furniture and Equipment

04

Team Scaling & Account Management

Add new headcount as contracts grow. We’ll scale your team, without red tape.

The ‘Old’ Way: Entity Setup

Setting up a South African company means:

4 – 6 months of delays
Tax registrations and legal risk
Upfront costs and long-term commitments

It works if you’re building a 500-seat hub.

But if you’re starting lean or scaling flexibly, DNA is the smarter way in.

5 Risks BPOs Face When Hiring in SA (That We Solve)

Misclassified workers: Independent contractors doing employee work = legal exposure
Payroll non-compliance: Risk of SARS fines and failed tax submissions
No formal contracts or benefits: Leads to low employee retention, unfair labour practices and disputes
Onboarding delays: Without local know-how, everything slows down
Inflexible setups: Hard to scale without a local partner on the ground

What Our Clients Are Saying

Who We Are

We’re DNA EOR… but we’re more than that. We help UK, US, and European global BPO firms build and run legally compliant, fully functioning call centre operations in South Africa and fast.

• 100% South African-based team

• CX, HR, payroll, recruitment, and compliance experts

• Fully registered and legally bonded employer of record

• Trusted partner to BPOs scaling delivery teams from 2 to 200+

Do You Need Help With

• Winning a new contract with SA-based delivery?

• Setting up your first offshore CX team?

• Growing your team without entity setup or admin risk?

We’ve done it before, and we’ll do it for you.

– Contact Us

Ready to Launch in South Africa?

Book a strategy call where we’ll map your team setup, cost breakdown, and go-live timeline – no strings attached.

Take the Next Step